Frequently Asked Questions
How long will my order take to process?
- Order processing typically takes 2-5 days. We try our best to get your order packed and ready for shipping as soon as we can!
How long does shipping take?
- US shipping typically takes a week or less. Keep in mind that the USPS can get backed up during busy times of the year including holidays. If you have a problem with order delivery, contact us first at whippedupsheabutter@gmail.com
Do you ship internationally?
- At this time, we do not ship internationally. We apologize for the inconvenience and look forward to serving a broader range of customers in the future.
What is the return policy?
- To ensure skincare products are not returned used, no returns or exchanges will be accepted. If you are not satisfied with your products, please contact us. Refunds will be offered on a case-by-case basis at the discretion of Whipped Up. Orders cannot be cancelled. Please refer to the formal return policy at the bottom of the home page for further information.
What is your contact information?
- If you have any questions or concerns contact us at (585) 603-9032 or whippedupsheabutter@gmail.com.
What's that "nutty" smell in my Shea butter?
- Since our 100% All Natural Shea Butter is raw, unprocessed and whipped at the lowest heat possible to retain its rejuvenating properties, expect to notice its natural scent underneath your choice of fragrance, which adds a light, natural nutty musk. To get the full effect of the fragrance of your butter, opt for our Body Butter collection.
Are your products non-toxic?
- Yes! All products are safe for your skin and are non-toxic. We do not use any harsh chemicals/ingredients. If you have allergies of any kind, please double-check the ingredients list on each listing before purchasing.
Which products are vegan and cruelty-free?
- We can proudly say that every product is vegan and cruelty-free.